PRIVACY AND POLICY

Privacy and Policy: SMS Communications

Data Collection

We collect only the necessary personal information to facilitate SMS communications, including:

Full name
Mobile phone number
Appointment details (e.g., date and time)

This information is collected solely for the purpose of sending reminders and notifications regarding scheduled appointments.

Data Usage

Your personal data is used exclusively to:

Send SMS notifications about upcoming appointments
Provide relevant updates or rescheduling information
Ensure efficient and timely communication with our patients
We do not use your information for marketing or share it with third parties not involved in our service delivery.

Data Protection

We use industry-standard security measures to protect your data. This includes:

Encrypted communication through our SMS provider (RingCentral)
Secure data storage with access limited to authorized personnel only
Regular system audits to ensure ongoing data protection

User Rights

As a user, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data at any time
  • To exercise any of these rights, please contact us using the information below.

Opt-In and Opt-Out

  • You will only receive SMS notifications if you have provided consent.
  • Opt-In: By providing your mobile number and scheduling an appointment, you agree to receive SMS notifications.
  • Opt-Out: You can opt out at any time by replying “STOP” to any message or contacting us directly.

Contact Information

For any privacy-related inquiries, please contact:

Mind Forward Health Clinic
Email: conctactus@mindforwardhealthcenter.com
Phone: (915) 832-1702
Address: 2150 Trawood Dr Ste B161, El Paso, TX 79935

Policy Updates

We may update this policy periodically to reflect changes in practices or regulations. Updates will be posted on this page, and we will notify users via SMS or email when appropriate.

Accessibility

This policy is available at all times on our website’s footer for easy access. If you require this policy in an alternative format, please contact us.